I had a great experience this morning with a girl working one of the Mickie D’s drive through windows. After I told her “Thank you” for processing my payment and giving me permission to move ahead, she responded with, “Thank you.” Not “You’re welcome.” Not “Okay.” Not silence. She said “Thank you.” It doesn’t seem like much right? But it was huge, and she’ll never know why. You see, in the context of customer service, the proper response to a … →
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